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Our Approach to Building Communities of the Future

Start-Up Support

Along with the permanent management team, additional operations management and trainers are assigned to assist in implementing the Operating Plan. Their activities include:
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  • Project analysis
  • Duty rescheduling (timeline)
  • Introducing new concepts
  • Implementing quality control
  • Community feedback systems
  • Establishing relationships with communities we serve
Back-Up Support

We have a strong team of support management staff not assigned to any one group. They provide support and coaching to our managers, monitor quality and service standards and are available to the community whenever needed.

Staff Support

We set high standards and employ the best people. We support them with quality training, equipment, supplies and the coaching they need for their professional development. We listen to our staff and encourage their involvement in the decision-making process.
Systems "Total Box"

We equip our managers with operating manuals and software-based systems designed to enhance their knowledge, expertise and effectiveness. By computerizing administrative chores, our managers have time to spend in the communities we service and with their staff.
Staff Training
Thorough training brings improved productivity, service and community morale. Whether for supervisory staff or community operations staff, our training programs are designed in small group and one-on-one formats. We stress continuous reinforcement and cross training. Our staff must also attend continuing education classes.

Quality Monitoring and Community Feedback
We monitor quality by our own assessments through questionnaires, inspection rounds, formal review meetings and by seeking feedback from open community forums.

Contact:
ICBM Corporation
11811 Shaker Blvd., Suite 110
Cleveland, Ohio 44120
 Email: develop@ICBMCorp.org

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